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Shipping and Returns

Deliveries and returns
Shipping and Handling
Rad products are manufactured upon request. Preparation time can take from 3 to 6 business days - excluding weekends and holidays. This corresponds to the processing, printing and packaging time of the products in the order.

When the package is shipped, an e-mail is automatically sent to the customer, notifying the shipment of the package with the Colissimo tracking link if available.

Postal services shipping times vary from 48 to 72 hours, depending on the area served.

For Europe, this time can take from  4 to 7 days, depending on the area served.
In postage (without tracking number), package will be delivered directly in your mailbox by the post office. These are orders containing light products (T-Shirts, Tank Tops, Tote Bags, Beanies, Bodies).

With the Colissimo delivery method (with tracking number), an e-mail with a tracking number will be sent to you to track the delivery of your package online. The package is delivered directly to the shipping address, in case it cannot be delivered a message will be left by the courier.

Fees
France:  3.95 € - Free shipping on orders of 70 € or more.
Europe: 4.95 € - Free shipping on orders of 70 € or more.
Other zones: € 9.50 €

Shipping costs include packing, handling and shipping. They can contain a fixed cost and a variable cost according to the price or weight of your order. We advise you to group your purchases in a single order. Special care is given to packages containing fragile products.

For reasons of speed, ease and safety, the products are shipped in large reinforced envelopes.

Returns and exchanges
You can return the products within 30 days from the date of receipt of the package.
For that, you just need to:
- Send us the product properly packaged to avoid any deterioration.
- Include a letter or note regarding all the information about the exchange, product (specifying the reference), size, name and full address at the following address:

RAD
49 Avenue d'Iéna
75116 Paris
France

Except for order mistakes on our behalf (error on the model or the size), return cost will be at your expense and is not refundable.

Returns are processed within 10 days of receipt of the package.

Feel free to contact us for more information by clicking here.

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